Terms and Conditions


We at Word for Word respect confidentiality in regard to personal information passed over this site and ensure that we will not allow a third party to access this information.

Other sites accessible through our web site are responsible for their own privacy policies. Please consult each site’s privacy policy. We are not responsible for the actions of third parties.

Personal information is generally collected directly from the person requesting the supply of a product or service. This is usually done on or about the time the request is received.

Personal information is generally collected to enable the proper determination of a request to supply a product or service and, subsequently, to supply that product or service.

Personal information may be shared with other members within our organization for those members to tell you about products and services offered by them. This will not be done if the person who supplied the personal information has given contrary instructions. Some of the functions needed to supply products and services are outsourced to other organizations, therefore, the appropriate information will be forwarded to these organizations to ensure our products and services are supplied to our clients effectively.



The Company means Word for Word (WFO) Ltd and any sub-contractor for the company. In-house course/event means educational offered by Word for Word for an individual corporate customer at a location specified by the customer.

Consulting means professional advice offered by Word for Word at locations specified by the customer.

Product means anything manufactured by Word for Word.

Customer means the person, firm or corporation identified as enrolling a Delegate on a Public course/event by way of a relevant written confirmation of enrolment.

Confirmation means a legally binding contract instructing Word for Word to invoice the customer.

Working Day means every day of the week excluding Saturday, Sunday and UK statutory holidays.


These conditions shall be deemed to be incorporated in all contracts and in the case of any inconsistency with any order or letter or correspondence sent by the customer to Word for Word or any other communication between the customer and Word for Word whatever may be their respective dates and the provisions of these conditions shall prevail unless expressly varied in writing and signed by a director on behalf of Word for Word. If Word for Word chooses not to enforce any of the conditions of these conditions this shall not affect the rights of Word for Word under the remainder. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the contract the other conditions shall continue in full force and effect. None of Word for Word’s course/event and support materials or advertising and marketing materials, held in any form whatsoever, may be used, re-used, sold or re-sold, by any company, customer or individual, without the express permission of Word for Word.


All Products remain the property of Word for Word until they have been paid for.


All Word for Word materials, of any kind, are subject to copyright which will be strenuously protected. Word for Word warrants that all personnel provided by Word for Word are employees of or contracted to Word for Word.

Extent of Services

Word for Word reserves full control of how its personnel will carry out its professional services.

Any typographical clerical or other error or omission in any sales literature, administrative documentation, course/event Materials, invoice or other document or information issued by Word for Word shall be subject to correction without any liability on the part of Word for Word.

Authorisation and Obligations of the Customer

Prices quoted exclude VAT or other sales taxes which will be added at the current rate.

Word for Word reserves the right to charge interest on late payments at 2.5% over bank base rate.

Payment Terms

Word for Word will raise an invoice upon receipt of a Confirmation Order.


Copyright and all intellectual property rights for all Course/event Materials shall remain the property of Word for Word.

The Customer agrees not to reproduce, sell, hire or copy Course/event Materials (in whole or in part) and not to use such materials except for the purposes of post course/event reference.


Word for Word may assign all or part of its interest in this Agreement.

The customer may not assign or transfer this contract or any interest therein or claim there under without the prior written approval of Word for Word.

Force Majeure

Word for Word shall not be in breach of this contract if there is any total or partial failure of performance by it of its duties and obligations under this contract occasioned by any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.

If Word for Word is unable to perform its duties and obligations under this contract as a direct result of the effect of one or more of such causes that Word for Word shall give written notice to the customer of such inability stating the cause in question. The operation of these conditions shall be suspended during the period in which the cause continues to have effect.

Forthwith upon the cause ceasing to have effect Word for Word shall give written notice thereof to the customer.

Limits of Liability

Word for Word’s entire liability and that of its employees, training staff and consultants and the customer’s sole remedies in respect of any claim, shall be as set out in this clause unless otherwise expressly stated. The customer’s remedy in respect of any claim shall be limited to damages. Word for Word will not accept liability for death or personal injury or the loss of or damage to personal property of any kind.

Personal Belongings including Vehicles

Vehicles, Personal belongings of any kind and items belonging to or in the possession of the customer or delegate brought onto Word for Word premises are the sole responsibility of the owner and Word for Word accepts no responsibility for any such items.

Governing Law and Jurisdiction

The validity construction and performance of these Terms and Conditions are for convenience only and shall not affect the construction thereof.

The terms and conditions contained herein comprise the entire agreement between the parties and supersede any prior written or oral agreement between them relating to the subject matter hereof and the parties hereto confirm and agree that they have entered into this agreement on that basis and not in reliance upon or by reason of any other agreement condition representation or warranty (collateral or otherwise) not expressly incorporated in this agreement.

This agreement is governed by the laws of England and Wales and each party hereby submits to the exclusive jurisdiction of the courts of England and Wales over all matters and disputes arising from or connected with the subject matter of this agreement or its existence.


Acceptance of these Terms and Conditions form the formal legal basis of any and all agreements and contracts made between the customer and Word for Word, and are legally binding.


Word for Word website uses Google Analytics for tracking traffic through our website, which places small information files called cookies on user’s computers. These files contain no personal information and cannot be traced to a specific person. By using our website you accept our use of cookies. If you wish not to accept cookies, you can turn cookies off in your browser settings. We accept no responsibility for cookies placed by Google. Please make yourself familiar with Google Privacy policy and Terms of use.


Virus Warning

Word for Word that it cannot guarantee this Website and or its links are virus free. It is the responsibility of each client/visitor to ensure they scan for any viruses and or faults before allowing such viruses/faults into their system.

Links to other websites

Word for Word links to other websites maintained by other companies, associations, organisations and government departments. Word for Word provides these links in the best interest of our visitors for the purpose of viewing sites associated with the subject content. However, Word for Word does not accept any responsibility for the control and accuracy of content found in these websites.